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Will my phone work during a power outage?
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In the rare case of a power outage, if you do not have a back up power source for your high-speed modem, our phone service will not work. The reason that your phone will not work is because you need a power source to power the modem which is the backbone of your broadband phone. There are ways to get around this rare power outage problem. One way to do this is to keep a simple phone line incase of an emergency during a power outage.